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Frequently Asked Questions

Q:

What types of socks can I choose to customize?
The types of socks we offer are sports socks, casual socks, business socks, children's socks, etc.
Our sports socks usually have good breathability and moisture absorption, making them suitable for different types of sports.
While socks are often more demanding in business situations, by opting for high-quality materials, classic colors, and a minimalist design, consumers can incorporate some personal touch while maintaining a professional image.
The customization of our children's socks is also becoming popular. Parents can choose from cartoon patterns, bright colors, and comfortable materials to suit children's preferences.
With the above types of sock customization options, consumers can create socks that are truly their own according to their needs and preferences.

Q:

What is the material of the socks?
Our socks are mainly made of natural fibers and synthetic fibers.
Natural fibers are known for their superior breathability and superior moisture absorption. Socks made from synthetic fibers are generally more hard-wearing, and many synthetic materials have antimicrobial properties that help keep socks clean and dry, which reduces odor production.

Q:

How to choose the size of socks?
Sock Sizes: Small, Large, Youth.
Small (Men's 4-9 / Women's 3-8)
Large (Men's 10-13 / Women's 9-12)
Youth (Ages 5-12)

Q:

What is the minimum order quantity for custom socks?
To ensure the high quality and efficiency of custom socks service, our minimum order quantity is 10 pairs. 

Q:

How do I design my socks?
To get started, you just need to choose the type, color, and size of socks you want to express your personality and style. Then, you can upload your favorite image to add a unique visual element to the socks. Once you've finished your design, you just need to fill in the required quantity and attach the shipping address and billing information. We will then send you proof of your order to ensure that everything is transparent and controllable. When you approve the certificate, we will immediately print and make the socks and send them directly to you to ensure a fast and efficient service experience. 

Q:

What are the file formats for custom socks?
We accept many common formats such as PNG, JPEG, SVG, GIF, JPG, and BMP.

Q:

What are the recommendations for professional washing of socks?
Your socks should stay in place after multiple wears/washes, but to ensure they stay in top condition, we recommend washing them in the dryer with cold water and low heat.

Q:

Are custom socks available for men and women?
We offer different styles to suit the needs of both men and women.

Q:

What colors can I choose from for custom socks?
Orange, Pink, Black, White, Grey, Brown, Gold, Purple, Teal, Navy, Dark Green, Bright Yellow, Neon Green, and Hot Pink.

Q:

What is the production cycle of custom socks?
It takes 10 to 15 business days. You can also opt for the expedited service, which will prioritize your project, ensuring that you receive the highest quality of service in the shortest possible timeframe.

Q:

What are the main payment methods we accept?
Whether you're using Visa, MasterCard, American Express, Discover, or checks, our system supports these payment methods to ensure you enjoy a fast and secure payment experience when you shop. With encryption, your payment information is tightly protected, so you can have no worries during the shopping process. 

Q:

How many colors can I choose when customizing socks?
Our custom socks allow customers to choose up to four colors on a pair of socks for the best wearing experience.

Q:

How can I quickly check the status and information of my order?
After you have completed your order, we will email you the tracking number of your order as soon as possible. This unique tracking number, like your own digital passport, allows you to monitor the status of your order in real time. Whether it's shipping, shipping, or estimated delivery times, you'll have it easy to stay on top of the process, so you know the whole process. 

Q:

Can I get a sample before placing my order?
We are more than happy to provide you with free samples, but you will need to pay for the shipping costs.

Q:

How can you contact us when you encounter any difficulties in using our products or services?
We have set up a 24-hour online customer service mailbox: Info@GS-JJ.com to provide you with fast and professional help. Whether you need answers to questions about our products or feedback on our services, your voice matters to us.
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